Shipping policy

Last updated: October 21, 2026

Thank you for shopping with Keepsake Avenue. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Every item is personalized and made to order in Tustin, California. Orders placed before 5 PM Pacific Time on a business day ship the next business day. Orders placed after 5 PM PT, or on weekends or holidays, ship the following business day after that.

Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs
Shipping charges are shown on each product page and calculated at checkout. Free standard shipping is available on eligible orders, as shown at checkout.

Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number. Tracking information may take a little time to update.

Shipping Destinations
We ship to addresses within the United States only.

Address Accuracy
Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages
If your package is lost or damaged in transit, contact us and we'll replace it free of charge. If your tracking hasn't updated in 7 days, or your package hasn't arrived within 7 days of its estimated delivery date, contact us and we'll look into it.

Order Cancellations
Cancellation requests must be made within 1 hour of placing your order. Because every item is made to order, we can't guarantee a cancellation, even within that hour.

Questions?
Call us at (949) 665-9561, chat with us on our website Monday to Friday, 9 AM to 5 PM Pacific Time, or email info@keepsakeavenue.com.