Product Details
Estimated Delivery Disclaimer
Estimated delivery times apply only to customers who upload their photos immediately after placing their order and choose to skip the proof process.
Once the proof process begins, your delivery timeline will be extended. Please review the proof schedule below carefully.
Proof Processing Schedule
• If you upload your photos through our photo upload system before 7:00 PM PT, your order will be placed in the next production cycle and you will receive your proof the following day.
• Uploads made after 7:00 PM PT will be processed in the next available cycle, which may take longer than 24 hours.
Approved proofs submitted through the system before 8:00 PM PT will enter the next business day production cycle.
Our standard handling time is 2 business days. In most cases, orders ship the next business day after proof approval; however, if any quality issues are detected, your order may ship up to 2 business days after approval.
Communication Policy
Our system processes proofs and photo uploads much faster than email.
If you contact us regarding proof updates or send your photos via message, your response time may be delayed.
We currently have one customer service representative who works 8 hours per day and cannot monitor messages continuously. For this reason, message responses may take up to 24 hours.
Changes After Approval
Once a proof is approved, it is automatically sent to production.
If you approve your proof and then send a message requesting changes, we may be unable to accommodate them.
Revision Policy
• You are entitled to 2 free revision requests.
• A 3rd revision request is available for an additional $5 fee.
MULTIPLE PHOTO SET UPLOAD
If you purchased more than one T-shirt and would like a different design for each shirt, please upload the first photo set when submitting your order and specify in the personalization box which T-shirt that upload is for.
After placing your order, please contact us to send the remaining photo sets.
You may send multiple photo sets—just make sure to indicate which photo set belongs to which T-shirt.
For example, if you purchased two shirts:
* Medium size for Ashley
* Large size for Jess
You can leave a note such as “M - Ashley” and “L - Jess” with the corresponding uploads. If the names are the same and only the shirt sizes differ, simply specifying the size will be sufficient.
Please note that you will need your order number to upload your photos. If you do not know your order number, feel free to contact us and we will get back to you within 24 hours. If your request is urgent, you can also find your order number in your order confirmation email.
Thank you!
Automatic Production Policy
If a proof is not approved within 24 hours, it will be automatically sent to production.
In this case, we will not accept any return or refund requests due to a missed proof approval.
BULK ORDER REQUESTS
If you’re planning to place a bulk order of 10+ shirts, feel free to contact us with your sizes and need-by date—we’ll be happy to provide a special quote.
We reply to all messages within 24 hours.
Please avoid sending multiple messages, as this may delay our response. We always respond starting from the oldest messages first.
We do not accept cancellations after 2 hours from the time the order is placed.
HOW TO ORDER
First dropdown: Style & Size
Peak season (Nov–Dec): Timelines may extend; contact us if you’re on a deadline.
RUSH ORDERS & SHIPPING SPEED
Place your order and choose a shipping speed at the checkout
Contact us immediately with:
Need-by date (with time zone).
Your event/date (e.g., “birthday on Oct 20”).
Shipping upgrade chosen (Standard / Express).
We prioritize orders placed with a shipping upgrade (Express Shipping).
Shipping Speeds & Handling Times
Handling time:
Standard: ~2 business days (this is not applicable for proofs)
Express: ~1-2 business days
Carrier transit (USPS, typical—not guaranteed):
Standard: ~3–6 business days
Express: ~1–2 business days
How to upgrade shipping: At checkout (or in your cart), open the Shipping section and choose Express.
Note: Carrier timeframes are estimates. USPS can delay or (rarely) lose packages. We do not guarantee delivery for specific dates and do not provide expedited replacements for missed event dates. Please order early whenever possible.
Avoiding Delays (What Can Hold Your Order)
Missing or unclear info (photos, text, colors, background).
Multiple back-to-back messages (they can push your thread down our queue).
If we need clarification and can’t reach you, we cannot accept “late shipment” claims due to missing info.
Returns, Cancellations & Replacements
Our mistakes/damage: 100% free replacement.
Customer errors (wrong size, color, design choice, address, or adding customization in “Order Note”): no returns/refunds.
Cancellation: Allowed within 2 hours of purchase. No cancellations once production has started.
Reviews
Keepsake Avenue
Personalized gifts, made to order by our small team in California.
Smooth shipping Has a history of shipping on time with tracking.
Speedy replies Has a history of replying to messages quickly.
Rave reviews Average rating is 4.7 out of 5 across 78k+ ratings.
