Product Details
Our standard handling time is 2 business days. In most cases, orders ship the next business day after proof approval; however, if any quality issues are detected, your order may ship up to 2 business days after order placed.
Communication Policy
We currently have one customer service representative who works 8 hours per day and cannot monitor messages continuously. For this reason, message responses may take up to 24 hours.
If you’re planning to place a bulk order of 10+ shirts, feel free to contact us with your sizes and need-by date—we’ll be happy to provide a special quote.
We reply to all messages within 24 hours.
Please avoid sending multiple messages, as this may delay our response. We always respond starting from the oldest messages first.
We do not accept cancellations after 2 hours from the time the order is placed.
Peak season (Nov–Dec): Timelines may extend; contact us if you’re on a deadline.
RUSH ORDERS & SHIPPING SPEED
Place your order and choose a shipping speed at the checkout
Contact us immediately with:
Need-by date (with time zone).
Your event/date (e.g., “birthday on Oct 20”).
Shipping upgrade chosen (Standard / Express).
We prioritize orders purchased with a shipping upgrade (Express Shipping).
Shipping Speeds & Handling Times
Handling time:
Standard: ~1-2 business days (this is not applicable for proofs)
Express: ~1 business day
Carrier transit (USPS, typical—not guaranteed):
Standard: ~4–6 business days
Express: ~1–2 business days
How to upgrade shipping: At checkout (or in your cart), open the Shipping section and choose Express.
Note: Carrier timeframes are estimates. USPS can delay or (rarely) lose packages. We do not guarantee delivery for specific dates and do not provide expedited replacements for missed event dates. Please order early whenever possible.
Avoiding Delays (What Can Hold Your Order)
Missing or unclear info (photos, text, colors, background).
Multiple back-to-back messages (they can push your thread down our queue).
If we need clarification and can’t reach you, we cannot accept “late shipment” claims due to missing info.
Returns, Cancellations & Replacements
Our mistakes/damage: 100% free replacement.
Customer errors (wrong size, color, design choice, address, or adding customization in “Order Note”): no returns/refunds
Reviews
Keepsake Avenue
Personalized gifts, made to order by our small team in California.
Smooth shipping Has a history of shipping on time with tracking.
Speedy replies Has a history of replying to messages quickly.
Rave reviews Average rating is 4.7 out of 5 across 78k+ ratings.
